Terms and conditions

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Deem Weekly Draw Definitions

“Eligible Customer” means Deem Mastercard holders that spend a minimum of AED 500 per week or more will automatically be enrolled into the weekly draw.“Customer” means a Deem customer holding a valid and activated Deem Credit Card.

“Cardholder” includes a Deem primary Credit Card customer and a supplementary Credit Card customer.

“Deem Weekly Draw ” refers to the reward program applicable to Deem Titanium Mastercard, Deem Platinum Mastercard and Deem World Mastercard under which Customer gets an entry into the weekly draw of AED 100,000 every week with a spend of AED 500.

“MCC” means a merchant category code defined by Mastercard to classify transactions. The categorization of an MCC is determined by Mastercard at its sole discretion in accordance with its respective policies and Deem has no involvement in the same.

“Retail Transaction” means a purchase made using the Deem Credit Card by the Customer that excludes cash advances, quasi cash transactions, any refunds, any bank charge reversals, balance transfer transactions, Credit Card payments or any other transaction as determined by Deem from time to time.

“Spend Categories” means a group of MCCs, single or multiple. The list of Spend categories shall be determined by Deem at its sole discretion.

“Sum of Cycle” means the total sum of all purchases done and posted on the Credit Card during a particular Credit Card statement period.

Deem Weekly Draw Program

• Every AED 500 spend on Deem Mastercard within the 7 days of spend cycle (Monday to Sunday) will allow the customer a single entry into the weekly draw.

• All Deem Mastercard holders who have consented to sharing their personal information with Dream Dubai for the purpose of administering the prize.

• Eligible customers: Deem Mastercard holders that spend a minimum of AED 500 per week or more will automatically be enrolled into the weekly draw.

• All retail spends across all merchant categories other than quasi cash will be considered as part of the customer’s total eligible spends for the campaign.

• All spends on supplementary cards will be clubbed together with the primary card spends to determine eligible spends.

• The draw will be serviced by Dream Dubai under DET guidelines

• The weekly winner’s full name will be announced accordingly on Deem and Dream Dubai platforms.

• The winner will be notified via an email and SMS communication from Dream Dubai.

• Each winner will be serviced with the Prize by Dream Dubai within a maximum of 10 working days. The prize will be paid through an ‘A/C Payee’ cheque.

• The customer will not be included in the draw if he/she is not current on their account or any other Deem product.

• Customer will need to have valid KYC details on records in order to be eligible for the draw money.

• Employees of Deem and other entities under the Gargash Group are excluded from the Draw.

• Deem Credit Card Terms & Conditions apply.

• Deem General Terms & Conditions are available on Deem's website deem.io and are applicable in conjunction with these terms and conditions of the offer

• The prize draw and these terms and conditions will be governed by UAE laws and any dispute will be subject to the exclusive jurisdiction of the courts of Dubai

• The Customer acknowledges and confirms to have read, understood and unconditionally agrees to the above offer eligibility criteria and terms and conditions of the offer and accepted the same along with the General Terms and Conditions and any other terms and conditions as shall be specified by Deem from time to time

• Deem reserves the right to change the Terms & Conditions of the above draw and the customers will be duly notified of the same

Deem Weekly Draw Earning

• Participation in the weekly draw is automatic, provided that the Deem Mastercard is active and in good standing (including but not limited to the fact that the Customer has not failed to make his contractual monthly payments).

• All spends on supplementary cards will be clubbed together with the primary card spends to determine eligible spends.

• The program applies to all spends on the Deem Mastercard.

• Every AED 500 spend on the Deem Mastercard will qualify the customer an entry into the weekly draw, and any additional spend of AED 500 will get the customer another entry into the weekly draw of AED100,000.

Deem Weekly Draw Ticket Expiry

• The draw tickets are valid only for one week and will expire by the end of the 7 days of spend cycle (Monday to Sunday)

• In the event of card cancellation or if the card is blocked, written off, suspended for any reason whatsoever, the full week tickets will stand forfeited.

Easy Payment Plan

We shall offer Easy Payment Plan (hereinafter referred to as ‘EPP’) to Deem Credit card holders.

EPP is a repayment plan which allows you to repay in instalments over a tenor of 3 to 24 months. You can convert either your retail purchases over AED 250 or your credit card outstanding amount. The eligibility of the EPP is subject to approval from Deem at the time of application.EPP is available to all Deem customers who hold valid Credit Cards issued by Deem in the United Arab Emirates and make point of sale or online transactions above a minimum threshold amount identified by Deem from time to time.

Eligibility of card-holder to avail the EPP depends on his good standing of credit card at the time of request, repayment history and general performance of all Deem products. At the time of request, card shall not be blocked, outstanding balance is not over the limit and cardholder is regular on payments of all Deem products, for the eligibility.

Upon receipt of a Request by the Cardholder, Deem may approve or reject the EPP request. Once approved, EPP will be processed and details of the same will reflect in the subsequent month’s Credit Card statement.

By applying for an EPP, cardholder accepts the Monthly Instalment, the Tenure, the interest, fees and charges that will be levied by Deem as per the schedule of fee and charges.

The Request for EPP should be submitted at least 5 business days before the payment due date (as per the Credit Card statement).

Upon successful booking of the EPP, each outstanding monthly Instalment amount that is at that time due shall be specified in each account statement and will be due in each month forming part of the minimum amount payable.

In summary, Cardholders availing of the EPP will be charged as per below, on the total outstanding(s) on the Credit Card:

a. A non-refundable interest,

b. A processing fee for converting cardholder’s purchase transaction into EPP, and /or

c. Prepayment / Cancellation fee

d. In each case at the rate specified by Deem on its website

Interest will be payable in respect of each Instalment under the relevant EPP and shall be debited from the Card Account at the times determined by Deem and notified to the Cardholder.

The amount of the EPP transaction is included within the credit limit of the Credit Card and not in addition to the credit limit. As each payment is made towards the instalments each month, the available credit limit will be restored.

If the Cardholder is two instalments overdue under the EPP, Deem shall cancel the EPP and convert the EPP balance amount into a regular revolving interest bearing transaction. Upon cancellation of the EPP, the EPP balance amount would be billed at retail interest rate.

Successful Direct Debit Authorization (DDA) towards payment of Deem Credit card is a mandatory requirement to be met by the card holder, in order to avail EPP facility on Deem Credit Cards.

Deem may, in its sole and absolute discretion and without notice, withdraw or revise this Terms and conditions governing this Easy Payment Plan.

Cancellation / Early-closure of EPP:

a. EPP will be cancelled, on customer request, for the transactions which are refunded or voided.

b. Card-holder may request for the cancellation of an EPP. Deem shall cancel the plan in 30 days from the date of receipt of the card-holder’s cancellation request, and charge the balance amount due to the Credit Card account which forms part of the current outstanding balance on the Credit Card with effect from the date of cancellation.

c. Card-holder may choose to prepay the total balance on the “Easy payment plan” in one payment. Deem may charge a cancellation fee from time-to-time at its sole discretion towards the early closure of the plans.

d. A cancellation fee may be charged by Deem which may vary time-to-time at its sole discretion towards the cancellation of the ongoing EPP.

Easy Cash EPP

1. DEFINITIONS

In these Terms and Conditions where the context so admits the following expressions shall have the meanings herein designated unless the context otherwise requires:

1.1 “Easy Cash EPP” means the loan to be granted to the Credit Card holder by Deem according to these terms and conditions and includes Loan on Phone (LOP) products and the loans entered into via internet.

1.2 “Manager’s Cheque” means the cheque or any means of payment issued by Deem in favor of the Credit Card holder upon issue of Easy Cash EPP.

2. ELIGIBILITY

2.1 Easy Cash EPP is offered exclusively to Deem Primary Credit Card holders who meet the criteria determined.

2.2 The Credit Card holder shall only be eligible for Easy Cash EPP if he/she is within Deem’s criteria determined in accordance with Clause 2.1 above.

2.3 Deem shall grant Easy Cash EPP requested by the Credit Card holder at its sole discretion and reserves the right to reject an application for an Easy Cash EPP to any Credit Card holder without providing rationale for rejection. Deem may cancel, by notice to the Credit Card holder, its commitment to make Easy Cash EPP available or reduce the amount of Easy Cash EPP.

3. EASY CASH EPP Amount

3.1 The amount of any Easy Cash EPP shall be determined by Deem at its sole discretion and it shall not in any case exceed the Credit Card holder’s unutilized Credit Limit.

3.2 The Credit Card holder may request the amount of Easy Cash EPP from Deem, provided that the same is within the limit described in Clause 3.1 above.

3.3 Deem shall have the right to determine the amount of any Easy Cash EPP it grants at its sole discretion, provided that Easy Cash EPP is within the limit described in Clause 3.1 above and does not exceed the amount requested by the Credit Card holder.

4. BILLING

4.1 In consideration of Deem agreeing to make an Easy Cash EPP available to the Credit Card holder, the Credit Card holder agrees to repay the principal amount of the Easy Cash EPP plus all interest, charges and fees payable hereunder.

4.2 The Credit Card holder shall repay the Easy Cash EPP to Deem in monthly instalments during the term of the Easy Cash EPP booked.

4.3 The amount of each Easy Cash EPP monthly instalment shall be computed by dividing the total Easy Cash EPP amount by the number of months in the term selected by the Credit Card holder.

4.4 The total Easy Cash EPP amount shall be computed by adding the principal amount of Easy Cash EPP and the interest payable during the term of Easy Cash EPP.

4.5 Interest at the rate determined by Deem shall be charged on the Easy Cash EPP. Each Easy Cash EPP monthly instalment will include amounts for the repayment of principal and interest charges.

4.6 Easy Cash EPP monthly instalments shall be billed to the Credit Card holder in the Statement of Account. Billing shall commence from the first Statement of Account sent to the Credit Card holder following the disbursement of Easy Cash EPP.

5. REPAYMENT

5.1 The Credit Card holder shall be liable to pay the Easy Cash EPP in monthly instalments billed to the Statement of Account. If the Credit Card holder returns the full amount of Easy Cash EPP to Deem leaving Easy Cash EPP unused, any principal repayments charged to the Credit Card Account will be credited to the Card Account. Any interest payments and fees charged to the Credit Card Account will not be refunded to the Customer and will be considered as charges for the cancellation of Easy Cash EPP.

5.2 If the Credit Card holder pays less than the minimum payment due by the payment due date specified in the Statement of Account, charges and delay interest as per the attached terms and conditions and the Schedule of Fees and Charges will be applicable.

5.3 The Credit Card holder may repay the total Easy Cash EPP amount to Deem in one lump sum. A pre-closure fee at Deem’s prevailing rate shall be charged to the Credit Card holder in this case.

5.4 If the Credit Card holder fails to make payment in full of two consecutive Easy Cash EPP monthly instalments, the entire outstanding balance of the total Easy Cash EPP amount shall immediately become due and payable by the Credit Card holder, and Deem shall have the right to demand the immediate payment thereof.

5.5 Payments made in excess of the Credit Card outstanding will not automatically be adjusted against unbilled instalments and will hence not result in prepayment of Easy Cash EPP.

5.6 If an eligible Credit Card is cancelled prior to payment in full of all amounts outstanding under Easy Cash EPP facility, the entire amount outstanding on the eligible Credit Card (including billed and unbilled retail and cash transactions, all outstanding amounts under a Credit Card Instalment Facility, and all applicable fees and charges) shall be immediately due and payable by the eligible Credit Card holder, whereupon Deem shall have the right to demand immediate payment thereof.

6. MISCELLANEOUS

6.1 Easy Cash EPP amount will be transferred to the Credit Card holder’s UAE Bank Account by deducting the available balance on your credit card account.

6.2 The available balance on the Credit Card account will be reduced to the extent of the principal loan availed and will be released as and when the monthly instalments are billed and paid in the subsequent months.

6.3 Applications for a top up of a previously granted Easy Cash EPP that has been partially repaid by a customer will be considered in accordance with Deem`s policy at its sole discretion.

6.4 The Cash Up or Miles Up rewards points will not accrue on Easy Cash EPP transaction amount.

6.5 Deem reserves the right to terminate the Easy Cash EPP service without prior notice.

Balance Transfer

‘Balance Transfer’ facility is available to eligible Deem customers who hold valid Credit Cards issued by Deem Finance LLC in the United Arab Emirates.

Upon receipt of a Request by the Customer, Deem holds the authority to either approve or reject the requested balance transfer. If approved, customer will be informed with the details of the ‘Balance Transfer’.

Customer is responsible to continue to make timely payments to all the non-Deem Credit Cards while the application for Balance Transfer (BT) at Deem is still in process. Deem shall not be liable for any late payment fee, interest, fee, liabilities or obligations in respect of the customer’s non-Deem Credit Cards due to lack of timely payments from customer’s end, while the BT request is under process.

The approved BT amount may vary from what the customer has applied for.

Prevailing fee and charges for ‘Balance Transfer’ will apply.

The total amount of ‘Balance Transfer’ is included within the credit limit of the Credit Card and not in addition to the credit limit.

Customer shall also provide with the details of Credit Card accounts for the disbursement of ‘Balance Transfer’ amount. The disbursement is done via UAE FTS.

Successful Direct Debit Authorization (DDA) towards payment of Deem Credit Card is a mandatory requirement to be met by the Customer, in order to avail Balance Transfer facility on Deem Credit Cards.

Successful activation of the Deem Credit Card with-in 30 days of Credit Card issuance is a mandatory requirement to be met by the Customer, in order to avail Balance Transfer facility on Deem Credit Cards.

Deem may specify a minimum and maximum outstanding balance to be eligible for transfer to the Card Account.

Deem may, in its sole and absolute discretion and without notice, withdraw or revise the terms and conditions pertaining to ‘Balance Transfer’.

Supplementary Card

Supplementary card applicant must be 18+ years of Age. Supplementary card applicant must be directly related to the Primary cardholder (Spouse/ Parents/Children/Siblings)

Upon request by The “Principal Cardholder”, Deem at its sole discretion and determination may agree to issue a “Supplementary Card” and charge fees for such issuance. The “Principal Cardholder” shall be fully responsible and liable for payment of the value of The “Card Transactions” made by The “Supplementary Card”.

No separate credit limit will be assigned to the Supplementary card(s). The “Credit Limit” assigned to The “Principal Cardholder” shall be inclusive of The “Credit Limit” assigned to The “Supplementary Cardholder”.

All limits applicable on the primary card account will be for the combined usage of Primary and Supplementary card(s)

The validity of the “Supplementary Card” shall at all times be dependent on the validity of The “Principal Card”. If The “Principal Card” is terminated or cancelled, The “Supplementary Card” shall automatically be terminated and cancelled, but not vice versa.

All the product specific T&Cs will remain same for both Primary and Supplementary card(s)

All terms and conditions stated hereunder in this Agreement and Deem General Terms and Conditions are fully binding on and applicable to The “Supplementary Cardholder” who will be severally and jointly liable with the “Principal Cardholder.

Valtrans Valet Parking Services

Deem Platinum and World Credit Card holders are entitled to avail complimentary standard valet parking services each month by presenting their Deem credit card at the below locations.

Valtrans Valet Parking Services eligibility

- Deem Platinum Credit Card holders: can avail 4 complimentary standard valet parking services per month.

- Deem World Credit Card holders: can avail 6 complimentary standard valet parking services per month.

Note:

Utilization of standard valet parking service for Platinum and World cardholder is subject to a minimum monthly cumulative Spend of AED 3,000 and AED 6,000 respectively, in the previous billing cycle.

Any Additional valet parking usage (more than 4 and 6 parking services per month, for Platinum and World cardholders respectively) will be a paid service based on Valtrans Standard Valet parking service fee table below.

This will also apply in the event that the customer does not meet the minimum spend criteria.