Frequently asked questions
Deem Credit Cards
1. What is Deem’s New Loyalty Program ?
Deem Finance Joy-Win Credit Card Program allows cardholders to earn guaranteed Rewards on lifestyle and travel spends or get an entry into the draw of AED 250,000 with a spend of AED 100.
WIN Program: customer gets entries in the draw of AED 250,000 every 6 months.
JOY Program: customer can earn up to 100,000 Joy Points that can be redeemed as a payment to the card outstanding, or used for multiple options like Miles transfers, gift vouchers, instant purchases, flights, hotels & much more.
2. How can I select the Joy or WIN Program for my credit card
Cardholders can log in to the Deem Mobile App and select the program they prefer (Joy or WIN) and accordingly they will be enrolled for the program for the calendar month. The selection is allowed up to a maximum of 2 times in the month.
3. What are the benefits of the WIN Program?
The WIN Program allows customers to earn entries into a biannual AED 250,000 prize draw.
For every AED 100 spent on retail purchases, one entry is awarded. Additional entries are earned for every subsequent AED 100 spent — the more you spend, the better your chances to win.
4. What is Joy Program?
The JOY Program allows customers to earn Joy Points on all eligible card spends.
Customers can choose to accelerate their rewards by selecting a preferred category — either Travel or Lifestyle — to earn higher Joy Points based on their spending preferences.
This selection can be changed multiple times during the calendar month, up until the 25th. From the 26th onwards, switching between categories will be temporarily disabled until the next month begins.
5. What are Joy Points?
Joy Points lets customers earn reward points on qualifying transactions based on their spending across different merchant categories.
6. What is Joy - Lifestyle?
This is one of the two categories that can be chosen by the customers for any given calendar month. Choosing the Lifestyle category enables the customer to earn accelerated Joy Points in the ‘Lifestyle category’ spends defined by the Scheme. This includes domestic and International spend categories classified by the Bank such as Entertainment, Department Stores, Supermarket and Dining are termed as Lifestyle categories.
7. What is Joy - Travel?
This is one of the two categories that can be chosen by the customers for any given calendar month. Choosing the Travel category enables the customer to earn accelerated Joy Points in the ‘Travel category’ spends defined by the Scheme. This includes domestic spend categories such as Airlines, Hotels and Dining and all international spends classified by Deem.
8. Do I earn Joy Points only for the above-mentioned categories?
No, customers earn Joy Points on all their spends, the above-mentioned categories only provide accelerated Joy Points based on the category type chosen by the customer.
9. Will I earn accelerated Joy Points from the first transaction?
To start earning accelerated Joy Points you will need to achieve a minimum retail monthly spend criteria depending on the card type as below:
World card – AED 7,500
Platinum – AED 5,000
Titanium – AED 3,000
If the minimum monthly spends criteria is not achieved, you will earn the Joy points at “other spends” category rate
10. What are the rates at which I will earn Joy Points on accelerated categories in Travel and Lifestyle?
Once you achieve the minimum spend criteria you will earn the below Joy points depending on the category selected:
A monthly cap applies to the number of Joy Points a customer can earn within a calendar month, as outlined in the table above.
11. How are Joy Points calculated and provided?
Qualifying transactions for a given calendar month are determined based on the posting date, not the transaction date. Joy Points will be calculated according to the category selected during that month and credited to the customer’s rewards account within 3–5 working days of the following month.
12. What are the annual fees applicable on Deem Credit Cards?
Deem Titanium: AED 200 (+VAT) annual fee, applicable from the second year onwards.
This fee will be automatically waived if the cardholder’s retail spends exceed AED 12,000 in the preceding 12 months.
Note: Retail spends exclude balance transfers, cash on call, cash withdrawals, fees & charges, and quasi-cash transactions.
Deem Platinum: AED 300 annual fee.
Deem World: AED 500 annual fee, applicable from the second year onwards.
13. Is there a maximum limit for Joy Points earning?
Yes, there is a maximum monthly cap on Joy Points earning based on the card type:
14. Will I earn Joy Points on the supplementary card as well?
Transactions made using supplementary credit card(s) will be included in calculating the total monthly spend of the primary account holder.
Qualifying transactions within the selected reward category will earn Joy Points at the applicable rate.
15. Are there transactions that don’t qualify for earning Joy Points?
The following transactions don’t qualify for Joy Points earnings:
• Balance Transfer
• Easy Cash
• Cash Advance
• Interest charges
• Fees and commissions
• Credit card payments
• Merchant refunds
• Quasi Cash transactions: Wire Transfer Money Order, Quasi Cash- Member Financial Institution, MasterCard- Quasi Cash-Merchant, Visa- None Financial Institutions- foreign currency, money orders (not wire transfer), & Travelers Cheques, Government-Owned Lotteries, Government-Licensed Horse/Dog Racing, Government-Licensed On-Line Casinos (On-Line Gambling), Betting MCCs
• Any other transaction determined by Deem from time to time
16. How often can I switch between WIN and JOY Program?
Card holders can switch between WIN and JOY program twice in a calendar month until 25th of every month.
17. How often will I be able to switch in Joy Program between, Travel and Lifestyle categories?
Card holders can switch between Travel and Lifestyle categories multiple times during the calendar month, up to the 25th of the month. After this date, Joy Points will be calculated based on the last selected category for the remainder of the month.
18. What are the steps to Switch between WIN and JOY?
Card holders will need to login to the Deem mobile App, then navigate to the “HOME” tab to view the JOY and WIN programs.
They can select the loyalty program they wish to enrol in, with the option to switch between programs up to two times per calendar month.
19. What are the steps to switch between Travel and Lifestyle in JOY Program?
Cardholders must log in to the Deem Mobile App and navigate to the “BENEFITS” tab to access the JOY Loyalty Program. Within this section, they can select their preferred rewards category — Travel or Lifestyle.
Customer should ensure their selection is confirmed by the 25th of the month to be eligible for rewards calculation based on the chosen category.
20. What additional benefits are offered with the Deem Credit Card?
Additional Lifestyle Benefits Include:
- Buy One, Get One Free movie tickets at VOX or Reel Cinemas*
- Complimentary Valet Parking at select locations
- Exclusive Discounts at Emaar attractions including KidZania, Dubai Aquarium, and more
- Airport Lounge Access across various regional and international locations
- Comprehensive Insurance Coverage, including travel and purchase protection benefits
*Terms and conditions apply.
21. Where can I see my earned Joy Points?
Joy Points earned will be available for redemption on the Deem mobile App and Deem Rewards portal.
22. For what period will Joy Points be calculated, and how will they appear on my statement?
Joy Points will be calculated on a calendar month basis, rather than customers’ billing cycle. The credit card statement will reflect the total Joy Points earned during the previous calendar month.
23. Is there any minimum Joy Points required before I redeem the Points?
Yes, a minimum of 15,000 Joy Points needs to be accumulated before the cardholder can initiate the redemptions
24. When can I start redeeming my Joy Points?
Card holders must have a minimum of 15,000 Joy Points to be able to redeem their Points on the rewards portal.
25. How do I redeem Joy Points for cashback?
Cashback can be redeemed through the Deem Mobile App or the website for statement credits, Miles exchange, voucher purchases, flights, hotels, gadgets and much more. Please note a minimum of 15,000 Joy Points is required before redemption can be initiated.
26. What can I do with these Joy Points?
Card holders can redeem their Joy Points for travel, hotel, shopping and other exciting options:
• Travel and Hotel Bookings: These Joy Points can be redeemed in part or full to purchase travel and hotel bookings for the following:
Airline tickets
Hotel bookings
Dining vouchers
Electronics
White Goods
Miles exchange
Gift Cards
Cashback
27. How can I access Deem Rewards Account?
Card holders can access and view their Deem Rewards Account through the Deem Mobile App or via the Deems’ banking portal.
28. What is the conversion of Joy Points to cashback or other categories?
If card holder redeems the Joy Points for flights, hotels, electronics, Miles exchange program etc. the conversion would be 100 Joy Points = AED 1. If they redeem the Joy points for cashback credit to statement or a gift card, the redemption rate will be 100 Joy Points = AED 0.5.
29. When will the redeemed cashback amount get credited in my Deem Credit Card?
The Bank may take 3-5 working days to credit the primary cardholder’s account with the cashback redemption amount requested from the date of receipt of the redemption request. On redemption, the Joy Points would automatically be deducted from the available balance from the Rewards Account.
30. Do the Joy Points expire?
Joy Points available in the account will have an expiry of 24 months from the month of issuance. Deem may at its sole discretion amend or change the period of expiry with appropriate notification to the cardholder.
31. Will my Joy Points earned be cancelled when I close my card?
Joy Points that were not redeemed prior to the cancellation of the card will be forfeited.
32. How do I change my Joy Points earn category for a particular month?
Switch between Lifestyle or Travel spend categories anytime during the month via the Deem Mobile App /or Web Portal. The spend category selected during the calendar month will be applicable for rewards computation for that particular calendar month and will remain applicable for the following months if not changed.
The category selected will continue in the subsequent months for earning unless changed using the Deem Mobile App.
For example, on 15 March 2025, the reward category was changed from Lifestyle to Travel, the rewards for the month of March 2024 will be calculated and credited to the reward account on 2 April 2025 based on the travel category. In April 2025, the Travel category will continue as the choice of Joy Points earning unless changed on or before 25th month and so on.
33. Do I have to pay any additional charges for the redemption of Joy Points for Airline tickets?
All rewards redeemed are inclusive of airport taxes, surcharges and booking fees. Any shortfall in the amount of the ticket can be paid with cardholders Deem Credit Card at the time of purchase.
34. Can I redeem my Deem Joy Points for tickets for anyone apart from the primary card holder?
Yes, card holders can redeem their Deem Miles Up for tickets for themselves or family members & friends.
35. Are there blackout dates for redemption for travel bookings?
No, there are no blackout dates. This means card holders have the freedom to travel anytime of the year, even during the holidays, as long as a seat, hotel room or car is available for booking .
36. Will I be issued a ticket when redeemed for flights?
Card holders will be issued an e-ticket when they redeem their Deem Joy Points for flights and hotel bookings on the email address shared by them at the time of redemption. They need to carry their e-ticket to check-in at the airline counter/hotel check in desk.
37. Who do I contact in case of any issues with my flight tickets or in case of any changes needed on the ticket purchased through the rewards?
Card holders will need to contact the contact centre number(s) that is provided on the e-ticket/voucher that is issued to them for any issues, clarifications or amendments needed to the airline or hotel booking.
38. Who do I contact in case of any issue faced with my online gift voucher or items purchased on the rewards portal?
Cardholders will need to contact the merchant from whom the confirmation of the products/vouchers received for any issues or clarification on the products purchased.
All rewards are made available on a best-effort basis. Deem has travel and reward partners supplying goods and services under Deem Joy Points program that are independent contractors and are neither agents nor employees of Deem. Deem neither offers, endorses, nor guarantees any of the goods, services, information or recommendations provided by third parties to Card members, and therefore makes no warranties and assumes no liability with respect to the products and services provided by Deem’s reward partners. Deem shall not be held responsible in any way for the quality, suitability, fitness, and delays in the provision of the rewards by the reward partners.
Deem Weekly Draw
1. What is the Deem Weekly Draw Program?
Deem Titanium, Platinum and World Mastercard allows cardholders to speed up their chances of Winning AED 250,000 bi-annually.
- Spend AED 100 for an entry into the lucky draw of AED 250,000 bi-annually.
- Every additional AED 100 you spend will give you another shot to become the weekly winner.
- The more you spend, the higher chances of you winning
2. How does Deem Weekly Draw Program work?
Once customer spends a minimum of AED 100 on their Deem Mastercard, they qualify for an entry into the weekly draw.
3. How will I know how many tickets I have earned?
The number of tickets card holders have earned will be shared with them via email through Dream Dubai App
AED 100 spend = 1 ticket. If the cardholder does not have the Dream Dubai App, they can download the same from App Store or Play Store
4. Does my supplementary card earn tickets?
Yes. Transactions on card holders supplementary card and virtual card will be eligible for tickets and will appear on the primary card account.
5. What is the minimum amount to be spent to earn a ticket?
A minimum spend of AED 100 is required to earn a ticket into the weekly draw.
6. How can I check the allocated tickets assigned to me?
To check card holders’ allocated Dream Dubai Tickets, they can follow these steps:
· Card holders will need to log in to their account: Visit the Dream Dubai website and log in using your registered email address and password.
· Navigate to tickets: Once logged in, go to the "Tickets" section in your account dashboard.
· View allocations: Here, you should be able to see all your allocated tickets and their details.
If you encounter any issues or need further assistance, you can contact their support team at email them at support@dreamdubai.com
Easy Payment Plan
1. What is an Easy Payment Plan (EPP)?
Easy Payment Plan (hereinafter referred to as EPP) is a repayment plan which allows you to repay in instalments over a tenor of 3 to 48months. You can convert either your retail purchases over AED 250 or your credit card outstanding amount into an instalment plan. The eligibility of the EPP is subject to approval from Deem at the time of application.
2. How can I request for the EPP?
Upon making a purchase with your Deem Credit Card, you can login to Deem Mobile App and request for an Easy Payment Plan for the eligible transactions or by calling our 24x7 Customer Care at 600 525550.
3. What is the eligibility criteria in order to avail EPP?
Provided with good standing of your credit card at the time of request, repayment history and general performance of all Deem products, you may apply for EPP on your Deem Credit card. At the time of request, card shall not be blocked, outstanding balance is not over limit and payments are regular of all Deem products, for the eligibility.
The application for EPP will be reviewed and booked subject to Deem’s approval.
4. What is the minimum purchase value to avail the EPP?
The minimum purchase value of a transaction, in order to avail EPP, is AED 250.
5. How will the EPP reflect in my Credit Card statement?
The monthly instalment arising from the EPP, will be displayed in each statement during the tenure of the EPP. Details of number of instalments and tenure of EPP are also mentioned in the description of the instalment in the statement.
6. How will I know once the transaction is converted into EPP?
You will receive a confirmation email from Deem once the EPP plan is successfully booked. The EPP will also start reflecting in the statements starting from subsequent month.
7. What are the options for tenure of EPP?
EPP can be availed over the following tenures – 3, 6, 9, 12, 18, 24, 36 & 48 months
8. Can I reduce or increase the tenure of the EPP?
The tenure of the EPP cannot be changed.
9. Can I avail more than one EPP without settling the existing EPP?
Yes. You can avail multiple EPPs.
10. Can a supplementary cardholder apply for an EPP?
Only a primary Cardholder can apply for an Easy Payment Plan. However, a transaction performed on the supplementary card can be converted into an EPP by the primary cardholder.
11. What happens if I miss making a payment on EPP?
If you pay less than EPP instalment amount, charges will be applied to the credit card as per the Deem schedule of fees and charges.
If you are unable to make the payment of EPP instalment by the due date, the instalment amount will become a revolving interest bearing transaction.
If more than or equal to two (2) EPP instalments are overdue on your credit card, the EPP stands cancelled and the entire EPP balance will be converted into a regular revolving interest bearing transaction.
12. Can I foreclose, prepay or cancel my existing EPP on my credit card? Is there a charge for the same?
You can foreclose the EPP on your credit card. The plan will be cancelled and the entire balance amount will be billed to the credit card as a regular interest bearing transaction.
The cancellation / foreclosure of the EPP includes a cancellation fee, as per the schedule of Deem fees and charges. The same fee will apply even in the case of refund or void transactions.
13. What steps should I take if I change my mind about the Easy Payment Plan request submitted?
You are eligible for a “Cooling- off Period” of 5 business days from the date of request, within this period you can cancel the facility without penalty in case you choose not to continue with the facility. Any fees/charges billed shall be refunded back to you net of any direct costs already incurred by Deem. You can contact Deem Customer Care Centre at 600 525550 if you wish to request for cancellation.
Easy Cash EPP
1. What is 'Easy Cash EPP' facility on Deem Credit Card?
Easy Cash EPP program allows you to get a portion of your available Credit Card limit as cash. The amount availed will be transferred to your local UAE bank account.
2.Who can apply for 'Easy Cash EPP' option?
This program is available for all Primary Deem Credit Card holders based on your eligibility and available credit card limit.
3.How to apply for the Easy Cash EPP facility?
You can apply for Easy Cash EPP through one of the below channels
a) Contact our 24x7 Customer Care at 600 525550
b) Sending ‘Cash’ as SMS to 6263
c) Download the Deem Mobile App here and apply
4. What is the minimum and maximum Easy Cash EPP that I can avail?
You can avail Easy Cash EPP starting from a minimum of AED 2,500 and up to a maximum of up to 80% of your available Credit Card limit. The amount varies based on your eligibility and available Credit Card limit.
5. Are there any documentation requirements to avail the Easy Cash EPP facility?
No additional documents are required to avail Easy Cash EPP facility.
6. What are the tenure options available for the Easy Cash EPP facility on a Credit Card?
You can choose to repay the Easy Cash EPP amount over a tenor of your choice among 3, 6, 9, 12, 18, 24, 36 and 48 months.
7. What is the applicable interest rate to avail Easy Cash EPP facility?
Easy Cash EPP interest is a flat monthly interest rate of up to 2.75%, based on the tenor opted for and shall be charged on the Easy Cash EPP amount. The interest rates are subject to changes on a periodic basis.
8. What is the applicable Processing fee to avail the Easy Cash EPP facility?
A one time processing fee of up to 3% is applicable. However, this is subject to change
9. Is there any fee to pre-close the Easy Cash EPP facility?
Yes. 1.05% of the remaining principal balance or AED 262.50, whichever is higher will be charged as pre-closure fee.
10. How many days will it take to credit the amount to my local UAE bank account?
It will take approximately 4 calendar days for the amount to be transferred to the UAE bank account provided.
11. How is the Easy Cash EPP monthly instalment amount calculated?
The amount of each Easy Cash EPP monthly instalment shall be computed by dividing the Total Easy Cash EPP Amount (principal amount of the Easy Cash EPP and the interest during the term of the Easy Cash EPP) by the number of months in the term selected by the Card holder. Each Casy Cash EPP monthly instalment will include amounts for the repayment of principal and interest charges.
Example: If you avail Easy Cash EPP for an amount of AED 15,000 over a tenor of 12 months at the interest rate of 1% per month, equated monthly instalment (EMI) that will be billed from the subsequent statement will be AED 1,400 (including principal and interest) as per below expression.
12. How is the Easy Cash EPP monthly instalment billed in the statement?
The Easy Cash EPP monthly instalments shall be billed to the Card holder in the Statement of Account. Billing shall commence from the first Statement of Account sent to the Card holder following the disbursement of the Easy Cash EPP.
13. What if the payment made is not sufficient to cover the minimum due as per statement?
If the Card holder pays less than the Minimum Payment Due by the Payment Due Date specified in the Statement of Account, charges and delay interest as per attached terms and conditions and the Schedule of Fees and Charges will be applicable.
14. What if the payments are not made on two or more instances towards Easy Cash EPP instalments?
If the Card holder fails to make payment in full of two Easy Cash EPP monthly instalments, the entire outstanding balance of the Easy Cash EPP shall immediately become due and payable by the Card holder, and Deem shall have the right to demand the immediate payment thereof.
15. If the payment made is in excess of outstanding dues, will it settle against the Easy Cash EPP dues either fully or partially?
Payments made in excess of the credit card outstanding will not automatically be adjusted and will hence not result in prepayment of the Easy Cash EPP. The Customer should make a request through Deem Customer Care in the event that they wish to pre-close the Easy Cash EPP facility.
16. Will I earn rewards on the Easy Cash EPP facility?
The Miles up rewards points will not accrue on the Easy Cash EPP transaction amount.
17. How much of the Credit limit will be available for retail and cash transactions?
The credit limit on the card account will be reduced to the extent of the principal Cash EPP availed and will be released as and when the monthly instalments are billed and paid in the subsequent months.
18. How will the payment be settled towards the outstanding dues and what priority will Easy Cash EPP have?
Easy Cash is an EPP instalment feature on Deem Credit Card. Payment will first get assigned to the billed instalments and thereafter the remaining balances on the credit card.
19. What steps should I take if I change my mind about the Easy Cash facility request submitted?
You are eligible for a “Cooling- off Period” of 5 business days from the date of request, within this period you can cancel the facility without penalty in case you choose not to continue with the facility. Any fees/charges billed shall be refunded back to you net of any direct costs already incurred by Deem. You can contact Deem Customer Care Centre at 600 525550 if you wish to request for cancellation.
Balance Transfer Facility
1. What is ‘Balance Transfer’ facility? ‘
Balance Transfer’ facility is an offering to you to combine the credit card outstanding with UAE banks into one credit card.
The balance-transfer amount will act as a normal revolving interest bearing transaction with an interest rate of up to 2% per month for the tenure opted for. Monthly retail interest rate of up to 3.99% per month will be applicable thereafter for any unpaid outstanding at the end of the selected tenure. A one-time processing fee of 3% is charged for this facility.
*Monthly retail interest rates: up to 3.75% for World, up to 3.99% for Platinum and up to 3.99% for Titanium Credit cards.
2. How can I request for the ‘Balance Transfer’ facility?
If you are new to Deem, you can apply for the new Deem Credit Card by adding your details clicking here, or Call our 24x7 Customer Care at 600 525550.
If you are an existing Credit Card customer of Deem, you can avail ‘Balance Transfer’ via the Deem Mobile App or by calling our 24x7 Customer Care at 600 525550.
3. How will the ‘Balance Transfer’ reflect in my Credit Card statement?
Once the ‘Balance Transfer’ is approved, outstanding-balance-transfer-amount will be debited from the Deem credit card account and the same will reflect in the subsequent month’s credit card statement.
4. How will I know once my request of ‘Balance Transfer’ is approved?
You will receive a confirmation email from Deem once the ‘Balance Transfer’ plan is successfully booked.
The same will reflect in the subsequent month’s credit card statement.
5. How is the transfer done to my non-Deem outstanding credit cards?
Amount is transferred to your non-Deem Credit card accounts, mentioned as part of your ‘Balance Transfer’ request, online directly through UAE FTS (Fund Transfer System).
6. Can I avail another ‘Balance Transfer’ without settling the existing ‘Balance Transfer’?
Yes. You can avail multiple ‘Balance Transfers’ as long as the total ‘Balance Transfer’ amount is within the amount eligible.
7. Can a supplementary cardholder apply for a ‘Balance Transfers’?
Only a primary Cardholder can apply for a ‘Balance Transfers’.
8. What steps should I take if I change my mind about the Balance Transfer facility request submitted?
You are eligible for a “Cooling- off Period” of 5 business days from the date of request, within this period you can cancel the facility without penalty in case you choose not to continue with the facility. Any fees/charges billed shall be refunded back to you net of any direct costs already incurred by Deem. You can contact Deem Customer Care Centre at 600 525550 if you wish to request for cancellation.
Credit Limit Increase
1. I have provided consent for Credit Card Limit Increase. When will the limit increase happen?
Credit limit increase on your Deem Credit Card is governed by Deem’s internal policy criteria. Deem reviews the credit limit of its customers on a monthly basis as per policy and the credit limit is increased based on eligibility. You will receive a confirmation email once the credit limit on the credit card is increased.
2. I have provided consent for Credit Card Limit Increase. How long would my consent be valid for?
The consent provided by you is applicable only for a single limit increase, as Deem reviews the credit limit for its customers on a monthly basis as per its internal policy and would evaluate your credit card for a limit increase on an ongoing basis. Customer consent or request is therefore required for every limit increase.
3. How can I opt-out for Credit Card Limit Increase after providing consent?
You may call Deem at <600 number> to opt-out of credit limit increase on your credit card.
4. What if I do not provide consent for Credit Card Limit Increase?
Deem would exclude your credit card account for an increase in the credit limit. In order to enjoy the exciting features on your Deem Credit Card with a higher credit limit, we would advise you to provide your consent for an increase in your credit card limit. (required to mention the methods of provide the consent)
5. If I opt-in for Credit Limit Increase, how will it affect my Al Etihad Credit bureau?
Once the credit limit increase is processed, the latest credit limit amount on your Deem Credit Card will reflect in the Etihad Credit bureau.
6. Is there any fee for availing Credit Limit Increase?
No, there is no additional fee to avail of Credit Limit Increase.
7. What can I do to increase the limit on my credit card right now?
In case you would like an immediate increase in your credit card limit, you may visit a Deem branch and submit your most updated income document for Deem to review your request. Please note that any increase in your credit card limit would be subject to Deem’s internal policy, and Deem may at its sole discretion decline an increase in the credit card limit.
For the detailed terms and conditions on your Deem Credit Card, please visit https://www.deem.io/terms
Supplementary Card
1. Is there an income requirement to apply for the Supplementary Card?
No income documents of supplementary cardholder are required.
2. Am I required to submit any documents for the Supplementary Card application?
Yes, we require you (the Principal Cardholder) to submit your Supplementary Card Applicant’s Know-Your-Customer (KYC) documents indicated below for us to process the request:
a. UAE Resident – Emirates ID or Passport with UAE visa
b. Non – UAE resident - Passport
3. How many Supplementary Credit Cards can I apply for, as a primary Credit Card holder of Deem Credit Card?
You (the Principal Cardholder) can apply for up to 5 supplementary Credit Cards.
4. Is there an age requirement to apply for the Supplementary Cardholder?
Any family member (parents, spouse and children, with age more than 16 years) are eligible and need to submit above listed KYC documents.
In case of supplementary card holder being a minor (less than 18 years of age at the time of request), along with the above KYC documents additional consent forms duly filled and signed by the primary cardholder are required in physical.
5. How can I apply for a Supplementary Card for my loved ones?
You can apply for the ‘Supplementary card’, for your family members by calling Deem 24x7 Customer care center and initiate the request for ‘Supplementary card’.
You can also apply for the ‘Supplementary Card’ by creating a Service Request on Deem Mobile App.
Alternately, you as a principal cardholder can visit any Deem branch and shall submit the filled-in application form and include a copy of the Supplementary Card Applicant’s documents.
6. What is the credit limit that will be assigned to my Supplementary Cardholder?
Upon approval of the Supplementary Card application, you (principal cardholder) can decide the credit limit assigned to the Supplementary Cardholder and it is a shared credit limit with your primary Credit Card account. Hence, no separate credit limit will be extended to the supplementary Credit Card(s).
7. Is there an annual/joining fee on Supplementary Credit Card(s)?
There is no annual/joining fee on Supplementary Credit Cards.
8. Will I earn Reward points for spends on Supplementary Credit Card(s)?
Yes, you will earn reward points for all eligible spends done through Supplementary Credit Card(s).
9. Will there be a separate account statement for the Supplementary Credit Card(s)?
Consolidated Credit Card statement shall be sent to the Primary card holder and no separate statement for supplementary card will be issued. The primary cardholder is liable for all transactions done through the Supplementary Credit Card(s).
10. What are the interest and charges on the Supplementary Credit Card(s)?
Interest and charges as applicable on the transactions made on Primary Credit Card shall apply to the supplementary Credit Cards as well. No joining fee/annual charges are applicable on the Supplementary Credit Card(s) however all other charges /duties as applicable on Primary Credit Card will apply to the Supplementary Credit Card(s) as well.
11. What are the fees and charges applicable for the Supplementary Card?
Please refer to Deem schedule of fees and charges for details.
Valet Parking Services
1. Are the valet parking services offered for free?
Yes, the valet parking services can be availed for free at multiple shopping malls and dining hotspots, provided you meet the minimum required spends on your Credit Card
2. How many complimentary valet parking services am I eligible for?
As a Deem Platinum Credit Card holder, you are eligible for 4 complimentary standard valet parking services per month considering that the total retail spends in the previous billing cycle is minimum of AED 3,000
As a Deem World Credit Card holder, you are eligible for 6 complimentary standard valet parking services per month considering that the total retail spends in the previous billing cycle is minimum of AED 6,000
3. What are the locations where I can avail complimentary valet parking services?
Complimentary Valet Parking Services are available at multiple popular shopping destinations, dining hotspots in Dubai and Abu Dhabi.
Complimentary valet parking services are available at Dubai airports as well, for Deem World Credit Card holders only.
Complete list of locations is available in Annexure-1.
4. What happens when I use the valet parking services in excess to the eligible number of services?
The ineligible valet parking services availed during the month will be billed to the Deem Credit Card in the following month by 20th of the month. The ineligible parking services will be charged to the Credit Card statement as per the schedule of charges available in Annexure-2.
5. Are VIP parking services included in the complimentary valet parking services?
Only Standard parking services are eligible for complimentary valet parking services. However, in case the cardholder avails VIP valet parking service, usage of one VIP valet parking service is considered equivalent to 2 standard valet parking services
6. Can the supplementary Credit Card holder avail the complimentary valet parking services?
Yes, the supplementary card holder can avail the complimentary services. However, the same will be counted towards the primary card holder account.
7. Who provides these valet parking services at the listed locations?
The Valet parking service is provided by Valtrans Transportation Systems (Valtrans) and is subject to availability of parking space. All charges debited to your Credit Card are on account of Valtrans and not on account of Deem.
Annexure-1:
List of locations where complimentary valet parking services are available on Deem Platinum and Deem World Credit Cards:
Note:
1. Effective 1st October 2020, valet parking service has been discontinued at Mall of the Emirates, City Centre Mirdif, City Centre Deira and City Centre Ajman
2. Effective 15th January 2021, valet parking service has been discontinued at Khalidiyah Mall, Abu Dhabi
3. Effective 23rd February 2021, valet parking service has been discontinued at Mushrif Mall Abu Dhabi
4. Effective 1st September 2021, valet parking service has been discontinued at West Palm Beach
5. Effective 31st January 2023, valet parking services will be discontinued at Box Park Dubai
Annexure-2:
Valtrans Standard Valet service fee by location
* Discontinued with effect from 1st October 2020
** Discontinued with effect from 15th January 2021
***Discontinued with effect from 23rd February 2021
****Discontinued with effect from 1st September 2021